Every active volunteer org-wide: live presence, today's rota, attendance log. Updates instantly as volunteers clock in / off.

Volunteers who completed IT registration and need you to activate their department assignment before they can use the portal. Approve = the volunteer becomes live + receives their credentials email.

End-of-shift verification from IT users: which daily tasks were done and which were left with the desk not fully cleared.

Publish, edit, and review volunteer rota cells. You use the same Rota engine as HR / Ops, your publish authority is scoped to volunteer cells (tagged cellRole='volunteer' at publish time).

Canonical org-wide shift definitions. Edited here, read by every rota cell + timer page. HR has read-only access; only VMEM, Head of HR, and SA can edit.

Same source of truth as SA Control + HR Head. Grace (waive hours owed) applies instantly: no approval needed. For banked overtime credit, choose Approve or Decline on each record: your decision is sent to Head of HR / SA, who confirm it before the balance moves (they remain the final authority and can override). To reduce a specific published rota cell using banked credit, open the Rota engine and click the gold button on that cell. The full hours ledger, every person worst-position-first with approve / decline / audit, lives on Rota Hours.

HR-opened volunteer recruitment requests awaiting your capacity opinion. Approve to release the request; suggest amend; or defer.

Send a targeted message to volunteers org-wide, by department, or to a single cohort. Each broadcast records to the audit log.

Every VMEM decision: assignment, leave decision, credit apply, signoff, away toggle, broadcast, appended here. Append-only by Firestore rule.

Volunteer leave requests awaiting your decision. Check HR Policy before each call; refer to HR if needed; HR auto-takes over if you don't act within 24 hours.

Rota-assigned shifts a volunteer never clocked in for (the timer is the attendance truth). The same DDCP §5.2 monitoring HR sees, scoped to your volunteers. Repeat unsubmitted shifts auto-open a Stage 1 case.

Cases involving volunteers. Joint signoff required, both VMEM and HR Lead must sign before any case can resolve.

Active volunteer probation records. Reviews follow a 3-way pattern, VMEM + HR Lead + Head of Department.

Generate a full performance and conduct score for any active member, any time. Sweeps every record since registration and emails you a link. Use it to inform decisions, not only at probation.

Every user's compliance with mandatory trainings. Same SOT as Academy Admin → Compliance, reads system/academyConfig for the mandatory list, academy_trainings for course definitions, and academy_progress/{uid}/trainings for each user's status. Adding a new mandatory training or marking one passed reflects instantly here.

Per the SA-signed VMEM authority matrix: HR leads, VMEM consults. Submit your consultation before HR finalises an offboarding. Records live in offboardingRequests, the same SOT HR sees.

Every volunteer note from across all departments in one inbox. Read what each department is logging, and assign a Volunteer Coordinator to action a note.

Aggregated welfare signals from every department. Resolve, escalate, or schedule a 1:1.

Your scheduled 1:1s with volunteers: covers VMEM-led sessions plus Coordinator-scheduled meetings you should be aware of. Cadence suggestions: 30 / 60 / 90 days post-hire, then quarterly.

Every Volunteer Coordinator across DTTASA: dept of remit, contact, last-seen, and the open confidential channel. Reassigning a Coordinator from one dept to another swaps their team's data instantly.

Quick directory of every Head of Department + your Coordinators. Open the portal's chat to message any of them directly.

Every sealed shift across the organisation, newest first, with its governance deed. Governance records are not listed. A shift with no deed can be regenerated from the record.

Away mode, capacity targets, notification preferences.